Return Policy
Returns are accepted within 7 days of purchase or delivery, as long as the item is unused, in original packaging and accompanied by a receipt.
Electrical and special-order parts are not returnable unless faulty.
Refunds or exchanges will be processed after item inspection.
Delivery fees are non-refundable unless the return is due to our error.
For assistance, contact us on 0724 239 010.
Delivery Options Overview
We offer flexible and efficient delivery options to suit your needs:
Same-Day Delivery (Nairobi Only)
Orders placed early in the day are eligible for same-day delivery within Nairobi.
Next-Day Delivery (Nairobi)
Standard delivery within Nairobi is completed within 1 business day.
Upcountry Delivery (Outside Nairobi)
We deliver to all major towns and regions across Kenya in 1–2 business days, depending on your location.
Pick-Up Option
Prefer to collect your items? Visit us at our shop on Baricho Road, Industrial Area, Nairobi during working hours.
Partnered Couriers
We use trusted courier services to ensure your parts arrive safely and on time.
For help choosing the best delivery option or for urgent deliveries, contact us on 0724 239 010.
We’re committed to getting your parts to you, fast and hassle-free!
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Orders Placed.
|
Same-Day Delivery (Nairobi Only) |
|
|---|---|
|
Orders placed and confirmed before 4:30 PM qualify for same-day delivery within Nairobi. This option is perfect for urgent needs; Fast, Convenient and Reliable. For assistance or to confirm same-day delivery, call or WhatsApp 0724 239 010. |
|
Next-Day Delivery (Nairobi) |
|
|---|---|
|
Orders confirmed after 12:00 PM will be delivered the next business day within Nairobi. Ideal for standard deliveries that don’t require same-day urgency. For inquiries, reach us on 0724 239 010. |
|
|
Upcountry Delivery (Outside Nairobi) |
|
|---|---|
|
We deliver to all major towns and regions outside Nairobi within 1–2 business days. Delivery times may vary slightly based on distance and courier availability. For delivery updates or special requests, contact us on 0724 239 010. |
Exchange or Return of Goods
If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.
In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.
The product is not accepted back if at least one of the components is missing:
- fully equipped equipment;
- a receipt proving the fact of purchase in the WoodMart online store;
- warranty card;
- an act with a description of the defect drawn up by the service department.
The money for the goods will be returned within the terms established by the current legislation
FAQs
We understand how important it is to receive your order on time, and we’re here to help. Most orders are delivered within the estimated delivery timeframe. However, occasional delays may occur due to courier issues, weather or other unforeseen circumstances. If your order hasn’t arrived:
Double-check the delivery timeframe provided during checkout.
Look out for any delivery notification emails or messages with tracking information.
- If the delivery window has passed, please contact us with your order number, name, and delivery address, and our team will look into it immediately.
We appreciate your patience and will work to resolve the issue as quickly as possible.
Yes, we do deliver on public holidays!
However, please note that our operating hours are shorter on these days. we’re open from 8:30 AM to 3:00 PM. Orders placed during this time are processed and dispatched as usual, but slight delays may occur depending on courier availability. For time-sensitive deliveries, we recommend placing your order in advance or contacting us directly for confirmation.
Yes, we offer countrywide delivery! To confirm if we deliver to your specific postcode or area, simply reach out to us with your location details and our team will be happy to assist.
In most cases, we can arrange delivery through our trusted courier partners, no matter where you are in Kenya.
We do offer next-day delivery for most orders placed within Nairobi and nearby areas. However, next-day delivery depends on:
Product availability
Order confirmation time
Delivery location
To qualify for next-day delivery, please place your order before 3:00 PM on a working day. For upcountry deliveries, shipping typically takes 1–3 working days, depending on your location.If you're unsure, feel free to contact us and we'll confirm the fastest delivery option for your order.
We always recommend that someone is available at the delivery address to receive and sign for the order. However, if you're unavailable, you can:
Authorize someone else to receive the package on your behalf
Let us know in advance where to leave the item safely (if applicable and secure)
Our delivery team may contact you during delivery to confirm any special instructions. For safety and tracking purposes, we prefer to have a signed confirmation whenever possible.
Online store of Car Auto Parts.
Welcome to Onestop Garage & Auto Spares; Your trusted online destination for quality car parts and accessories. We stock a wide range of genuine and aftermarket auto parts to keep your vehicle running smoothly. Whether you’re in Nairobi or upcountry, enjoy fast, reliable delivery right to your doorstep. Shop with confidence, get expert support, and experience convenience like never before.
