FAQs

1. What products do you sell?
We specialize in selling a wide range of car parts for both Japanese and European models. This includes engine components, suspension parts, brake systems, and much more.

2. Do you offer wholesale prices?
Yes, we provide wholesale prices for shop owners through our platform partskenya.com. We aim to support other businesses with competitive pricing.

3. Where are you located?
Our shop is located at Baricho Road, Industrial Area, behind Carrefour, Nairobi, Kenya.

4. Do you offer fitting services for parts?
Yes, we provide professional fitting services for all the parts we sell. You can book a service at our garage when you purchase your parts at onestopgarage.setmore.com

5. How can I order parts online?
You can visit our online store at onestopautogarage.co.ke and browse through our extensive catalog of car parts. Add the items to your cart and proceed to checkout.

6. What are your payment options?
We accept various payment methods including M-Pesa, bank transfers, and paypal

7. Do you deliver?
Yes, we offer delivery services within Nairobi and other parts of Kenya. Delivery charges may vary depending on the location.

8. How long does delivery take?
For Nairobi-based customers, delivery typically takes 1 business days. For customers outside Kenya, delivery can take up to 2-3 business days depending on the distance.

9. What is your return policy?
If you receive a defective or incorrect part, you can return it within 7 days of purchase. The product must be in its original condition and packaging for a refund or exchange.

10. How can I contact customer support?
You can reach us at 0724239010 or email us at [email protected] for any queries.